FAQ
Answers to common questions
If you don’t see your question here, message us — we’re happy to help.
How do I book?
You can book using our mobile app (best for managing times) or simply call/WhatsApp.
We’ll confirm availability and any details we need about your dog.
How much does it cost?
Pricing is listed on the home page.
If you need something outside the standard options, message us and we’ll advise.
Which areas do you cover?
Stoke-on-Trent and nearby areas including Hanley, Stoke, Burslem, Tunstall, Longton, Fenton, Newcastle-under-Lyme, Trentham, Bentilee, Meir, Kidsgrove.
Not sure about your location? Contact us and we’ll confirm.
Do you need a key?
For home visits, we usually arrange a key handover. We’ll agree what’s most convenient (and safe) for you.
If you have a lockbox, that can work too.
Do you walk puppies or provide puppy visits?
Yes. Puppy visits are great for toilet breaks, feeding, play and gentle routine-building.
If you’d like walks, we’ll follow your vet’s advice and your pup’s stage of development.
What about senior dogs?
We offer senior care and calm, slower-paced walks/visits where needed. Just tell us your dog’s routine, mobility and any medication instructions.
What happens during an enrichment session?
Enrichment sessions are structured activities that keep your dog engaged (sniff work, simple games, puzzles and calm training-style routines).
We tailor it to your dog’s personality and energy level.
What if I’m running late or plans change?
Message us as soon as you can and we’ll do our best to adjust. For last-minute changes, calling is often quickest.
Do you walk in bad weather?
We’ll always prioritise safety. In heavy rain, ice or extreme heat, we may adjust the route/time or switch to a safer alternative (like a shorter walk + indoor enrichment),
depending on your preference and your dog’s needs.
Can you add more questions to this page?
Absolutely. Send us your most common questions (or copy/paste from messages you receive) and we’ll add them.
Want to book straight away?
Use the mobile app or send us a quick message.